Kustomer

by Kustomer (Meta)Customer Support

CRM platform focused on customer service.

Risk Classification by Use Case

The same tool can have different risk levels depending on how it is used. Below are the common use cases and their EU AI Act classification.

AI-powered customer classification

Limited

When AI categorizes customer intent

Art. 50

Intent classification

Limited

Art. 50

Response suggestions

Limited

Art. 50

Customer conversation management

Minimal

How does this affect your company?

Take our free 3-minute scan to find out which of your AI tools carry obligations under the EU AI Act and get a personalized compliance roadmap.

Scan your company

This classification is based on the EU AI Act (Regulation 2024/1689) and general guidance. It does not constitute legal advice. Risk levels depend on specific deployment context. Consult a qualified professional for complex situations.