Salesforce Service Cloud

by Salesforce Inc.Customer Support

Einstein AI case classification.

Risk Classification by Use Case

The same tool can have different risk levels depending on how it is used. Below are the common use cases and their EU AI Act classification.

Case routing

Limited

Art. 50

Reply generation

Limited

Art. 50

Next best action

Minimal

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This classification is based on the EU AI Act (Regulation 2024/1689) and general guidance. It does not constitute legal advice. Risk levels depend on specific deployment context. Consult a qualified professional for complex situations.