Ultimate.ai

by Ultimate.ai (Zendesk)Customer Support

Customer support automation using generative AI.

Risk Classification by Use Case

The same tool can have different risk levels depending on how it is used. Below are the common use cases and their EU AI Act classification.

Automated customer support

Limited

When AI handles customer conversations

Art. 50

Intent recognition

Limited

Art. 50

Autonomous resolution

Limited

Art. 50

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This classification is based on the EU AI Act (Regulation 2024/1689) and general guidance. It does not constitute legal advice. Risk levels depend on specific deployment context. Consult a qualified professional for complex situations.